All Systems Operational

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Cognigy SaaS Service Health

Uptime over the past 90 days. View historical uptime.
app ? Operational
90 days ago
100.0 % uptime
Today
https://insights-api-app.cognigy.ai Operational
90 days ago
100.0 % uptime
Today
https://liveagent-app.cognigy.ai Operational
90 days ago
100.0 % uptime
Today
Update a chart node (Resource API Availability) Operational
90 days ago
100.0 % uptime
Today
NLU Training Performance Operational
90 days ago
100.0 % uptime
Today
https://api-app.cognigy.ai Operational
90 days ago
100.0 % uptime
Today
https://app.cognigy.ai Operational
90 days ago
100.0 % uptime
Today
https://odata-app.cognigy.ai/health Operational
90 days ago
100.0 % uptime
Today
https://webchat-app.cognigy.ai Operational
90 days ago
100.0 % uptime
Today
Conversation Check Operational
90 days ago
100.0 % uptime
Today
Load a flow chart (Resource API Availability) Operational
90 days ago
100.0 % uptime
Today
https://endpoint-app.cognigy.ai Operational
90 days ago
100.0 % uptime
Today
vg ? Operational
90 days ago
100.0 % uptime
Today
https://voicegateway-web-vg.cognigy.ai Operational
90 days ago
100.0 % uptime
Today
voicegateway health check Operational
90 days ago
100.0 % uptime
Today
https://voicegateway-app-vg.cognigy.ai Operational
90 days ago
100.0 % uptime
Today
app-us ? Operational
90 days ago
99.99 % uptime
Today
https://odata-app-us.cognigy.ai/health Operational
90 days ago
100.0 % uptime
Today
Update a chart node (Resource API Availability) Operational
90 days ago
99.99 % uptime
Today
https://api-app-us.cognigy.ai Operational
90 days ago
100.0 % uptime
Today
https://app-us.cognigy.ai Operational
90 days ago
100.0 % uptime
Today
https://insights-api-app-us.cognigy.ai Operational
90 days ago
100.0 % uptime
Today
https://webchat-app-us.cognigy.ai Operational
90 days ago
100.0 % uptime
Today
https://liveagent-app-us.cognigy.ai Operational
90 days ago
99.99 % uptime
Today
https://endpoint-app-us.cognigy.ai Operational
90 days ago
100.0 % uptime
Today
Load a flow chart (Resource API Availability) Operational
90 days ago
99.98 % uptime
Today
NLU Training Performance Operational
90 days ago
99.98 % uptime
Today
Conversation Check Operational
90 days ago
99.98 % uptime
Today
vg-us ? Operational
90 days ago
100.0 % uptime
Today
https://api-vg-us.cognigy.ai Operational
90 days ago
100.0 % uptime
Today
https://vg-us.cognigy.ai Operational
90 days ago
100.0 % uptime
Today
app-uk ? Operational
90 days ago
99.99 % uptime
Today
https://app-uk.cognigy.ai Operational
90 days ago
100.0 % uptime
Today
Conversation Check Operational
90 days ago
99.99 % uptime
Today
Load a flow chart (Resource API Availability) Operational
90 days ago
100.0 % uptime
Today
https://endpoint-app-uk.cognigy.ai Operational
90 days ago
100.0 % uptime
Today
Update a chart node (Resource API Availability) Operational
90 days ago
100.0 % uptime
Today
NLU Training Performance Operational
90 days ago
100.0 % uptime
Today
https://insights-api-app-uk.cognigy.ai Operational
90 days ago
100.0 % uptime
Today
https://liveagent-app-uk.cognigy.ai Operational
90 days ago
100.0 % uptime
Today
https://odata-app-uk.cognigy.ai/health Operational
90 days ago
100.0 % uptime
Today
https://api-app-uk.cognigy.ai Operational
90 days ago
100.0 % uptime
Today
https://webchat-app-uk.cognigy.ai Operational
90 days ago
100.0 % uptime
Today
vg-uk ? Operational
90 days ago
100.0 % uptime
Today
https://api-vg-uk.cognigy.ai Operational
90 days ago
100.0 % uptime
Today
https://vg-uk.cognigy.ai Operational
90 days ago
100.0 % uptime
Today
au-02 ? Operational
90 days ago
100.0 % uptime
Today
Conversation Check Operational
90 days ago
100.0 % uptime
Today
Update a chart node (Resource API Availability) Operational
90 days ago
100.0 % uptime
Today
Load a flow chart (Resource API Availability) Operational
90 days ago
100.0 % uptime
Today
https://au-02.cognigy.ai Operational
90 days ago
100.0 % uptime
Today
https://odata-au-02.cognigy.ai/health Operational
90 days ago
100.0 % uptime
Today
NLU Training Performance Operational
90 days ago
100.0 % uptime
Today
https://api-au-02.cognigy.ai Operational
90 days ago
100.0 % uptime
Today
https://endpoint-au-02.cognigy.ai Operational
90 days ago
100.0 % uptime
Today
https://liveagent-au-02.cognigy.ai Operational
90 days ago
100.0 % uptime
Today
https://insights-api-au-02.cognigy.ai Operational
90 days ago
100.0 % uptime
Today
https://webchat-au-02.cognigy.ai Operational
90 days ago
100.0 % uptime
Today
vg-au ? Operational
90 days ago
100.0 % uptime
Today
https://api-vg-au.cognigy.ai Operational
90 days ago
100.0 % uptime
Today
https://vg-au.cognigy.ai Operational
90 days ago
100.0 % uptime
Today
trial ? Operational
90 days ago
99.99 % uptime
Today
https://webchat-trial.cognigy.ai Operational
90 days ago
100.0 % uptime
Today
https://insights-api-trial.cognigy.ai Operational
90 days ago
100.0 % uptime
Today
NLU Training Performance Operational
90 days ago
99.99 % uptime
Today
https://odata-trial.cognigy.ai/health Operational
90 days ago
100.0 % uptime
Today
Conversation Check Operational
90 days ago
99.99 % uptime
Today
Update a chart node (Resource API Availability) Operational
90 days ago
100.0 % uptime
Today
https://trial.cognigy.ai Operational
90 days ago
100.0 % uptime
Today
https://api-trial.cognigy.ai Operational
90 days ago
100.0 % uptime
Today
Load a flow chart (Resource API Availability) Operational
90 days ago
100.0 % uptime
Today
https://liveagent-trial.cognigy.ai/ Operational
90 days ago
100.0 % uptime
Today
https://endpoint-trial.cognigy.ai Operational
90 days ago
100.0 % uptime
Today
vg-trial ? Operational
90 days ago
100.0 % uptime
Today
voicegateway health check Operational
90 days ago
100.0 % uptime
Today
https://api-vg-trial.cognigy.ai Operational
90 days ago
100.0 % uptime
Today
https://vg-trial.cognigy.ai Operational
90 days ago
100.0 % uptime
Today
test-api Operational
vg-trial-us ? Operational
90 days ago
100.0 % uptime
Today
https://api-vg-trial-us.cognigy.ai Operational
90 days ago
100.0 % uptime
Today
https://vg-trial-us.cognigy.ai Operational
90 days ago
100.0 % uptime
Today
trial-us ? Operational
90 days ago
100.0 % uptime
Today
https://odata-trial-us.cognigy.ai/health Operational
90 days ago
100.0 % uptime
Today
https://trial-us.cognigy.ai Operational
90 days ago
100.0 % uptime
Today
https://endpoint-trial-us.cognigy.ai Operational
90 days ago
100.0 % uptime
Today
NLU Training Performance Operational
90 days ago
100.0 % uptime
Today
Load a flow chart (Resource API Availability) Operational
90 days ago
100.0 % uptime
Today
Update a chart node (Resource API Availability) Operational
90 days ago
100.0 % uptime
Today
Conversation Check Operational
90 days ago
100.0 % uptime
Today
https://liveagent-trial-us.cognigy.ai Operational
90 days ago
100.0 % uptime
Today
https://webchat-trial-us.cognigy.ai Operational
90 days ago
100.0 % uptime
Today
https://api-trial-us.cognigy.ai Operational
90 days ago
100.0 % uptime
Today
https://insights-api-trial-us.cognigy.ai Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

Environment voicegateway upgrade : Cognigy Voice Gateway v2025.20.1 Oct 2, 2025 04:00-06:00 CEST

The Environment will undergo scheduled upgrade during this time. You can find the release notes here: https://docs.cognigy.com/release-notes/release-notes/
Posted on Oct 01, 2025 - 18:31 CEST

Environment vg-uk upgrade : Cognigy Voice Gateway v2025.20.1 Oct 2, 2025 04:00-06:00 CEST

The Environment will undergo scheduled upgrade during this time. You can find the release notes here: https://docs.cognigy.com/release-notes/release-notes/
Posted on Oct 01, 2025 - 18:31 CEST
Oct 1, 2025
Environment au-02, vg-au Upgrade v2025.20
Completed - The scheduled maintenance has been completed.
Oct 1, 18:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 1, 16:00 CEST
Scheduled - We will be undergoing scheduled maintenance during this time.
Oct 1, 09:53 CEST
Environment trial-us upgrade : Cognigy.AI v2025.20 , Cognigy Live Agent v2025.20
Completed - The scheduled maintenance has been completed.
Oct 1, 12:02 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 1, 10:01 CEST
Scheduled - The Environment will undergo scheduled upgrade during this time. You can find the release notes here: https://docs.cognigy.com/release-notes/release-notes/
Sep 30, 19:06 CEST
Environment vg-us upgrade : Cognigy Voice Gateway v2025.20
Completed - The scheduled maintenance has been completed.
Oct 1, 12:01 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 1, 10:02 CEST
Scheduled - The Environment will undergo scheduled upgrade during this time. You can find the release notes here: https://docs.cognigy.com/release-notes/release-notes/
Sep 30, 19:06 CEST
Environment vg-trial-us upgrade : Cognigy Voice Gateway v2025.20
Completed - The scheduled maintenance has been completed.
Oct 1, 12:01 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 1, 10:02 CEST
Scheduled - The Environment will undergo scheduled upgrade during this time. You can find the release notes here: https://docs.cognigy.com/release-notes/release-notes/
Sep 30, 19:06 CEST
Environment app-us upgrade : Cognigy.AI v2025.20 , Cognigy Live Agent v2025.20
Completed - The scheduled maintenance has been completed.
Oct 1, 12:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 1, 10:00 CEST
Scheduled - The Environment will undergo scheduled upgrade during this time. You can find the release notes here: https://docs.cognigy.com/release-notes/release-notes/
Sep 30, 19:06 CEST
Environment voicegateway upgrade : Cognigy Voice Gateway v2025.20
Completed - The scheduled maintenance has been completed.
Oct 1, 06:01 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 1, 04:01 CEST
Scheduled - The Environment will undergo scheduled upgrade during this time. You can find the release notes here: https://docs.cognigy.com/release-notes/release-notes/
Sep 30, 19:06 CEST
Environment vg-uk upgrade : Cognigy Voice Gateway v2025.20
Completed - The scheduled maintenance has been completed.
Oct 1, 06:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 1, 04:01 CEST
Scheduled - The Environment will undergo scheduled upgrade during this time. You can find the release notes here: https://docs.cognigy.com/release-notes/release-notes/
Sep 30, 19:06 CEST
Environment app upgrade : Cognigy.AI v2025.20 , Cognigy Live Agent v2025.20
Completed - The scheduled maintenance has been completed.
Oct 1, 06:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 1, 04:00 CEST
Scheduled - The Environment will undergo scheduled upgrade during this time. You can find the release notes here: https://docs.cognigy.com/release-notes/release-notes/
Sep 30, 19:05 CEST
Sep 30, 2025

No incidents reported.

Sep 29, 2025

No incidents reported.

Sep 28, 2025

No incidents reported.

Sep 27, 2025

No incidents reported.

Sep 26, 2025

No incidents reported.

Sep 25, 2025

No incidents reported.

Sep 24, 2025

No incidents reported.

Sep 23, 2025

No incidents reported.

Sep 22, 2025

No incidents reported.

Sep 21, 2025

No incidents reported.

Sep 20, 2025

No incidents reported.

Sep 19, 2025

No incidents reported.

Sep 18, 2025

No incidents reported.

Sep 17, 2025
MongoDB - node degradation
Resolved - This incident has been resolved.
Sep 17, 23:24 CEST
Update - We are continuing to investigate this issue.
Sep 17, 18:47 CEST
Investigating - We are currently investigating the issue
Sep 17, 18:46 CEST
Environment vg-au upgrade : Cognigy Voice Gateway v2025.19
Completed - The scheduled maintenance has been completed.
Sep 17, 18:01 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 17, 16:01 CEST
Scheduled - The Environment will undergo scheduled upgrade during this time. You can find the release notes here: https://docs.cognigy.com/release-notes/release-notes/
Sep 16, 21:20 CEST
Environment au-02 upgrade : Cognigy.AI v2025.19 , Cognigy Live Agent v2025.19
Completed - The scheduled maintenance has been completed.
Sep 17, 18:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 17, 16:00 CEST
Scheduled - The Environment will undergo scheduled upgrade during this time. You can find the release notes here: https://docs.cognigy.com/release-notes/release-notes/
Sep 16, 21:20 CEST
Environment trial-us upgrade : Cognigy.AI v2025.19 , Cognigy Live Agent v2025.19
Completed - The scheduled maintenance has been completed.
Sep 17, 12:01 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 17, 10:01 CEST
Scheduled - The Environment will undergo scheduled upgrade during this time. You can find the release notes here: https://docs.cognigy.com/release-notes/release-notes/
Sep 16, 16:46 CEST
Environment vg-us upgrade : Cognigy Voice Gateway v2025.19
Completed - The scheduled maintenance has been completed.
Sep 17, 12:01 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 17, 10:00 CEST
Scheduled - The Environment will undergo scheduled upgrade during this time. You can find the release notes here: https://docs.cognigy.com/release-notes/release-notes/
Sep 16, 16:46 CEST
Environment vg-trial-us upgrade : Cognigy Voice Gateway v2025.19
Completed - The scheduled maintenance has been completed.
Sep 17, 12:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 17, 10:02 CEST
Scheduled - The Environment will undergo scheduled upgrade during this time. You can find the release notes here: https://docs.cognigy.com/release-notes/release-notes/
Sep 16, 16:46 CEST
Environment voicegateway upgrade : Cognigy Voice Gateway v2025.19
Completed - The scheduled maintenance has been completed.
Sep 17, 06:01 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 17, 04:01 CEST
Scheduled - The Environment will undergo scheduled upgrade during this time. You can find the release notes here: https://docs.cognigy.com/release-notes/release-notes/
Sep 16, 16:46 CEST
Environment app-uk upgrade : Cognigy.AI v2025.19 , Cognigy Live Agent v2025.19
Completed - The scheduled maintenance has been completed.
Sep 17, 06:01 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 17, 04:01 CEST
Scheduled - The Environment will undergo scheduled upgrade during this time. You can find the release notes here: https://docs.cognigy.com/release-notes/release-notes/
Sep 16, 16:46 CEST
Environment app upgrade : Cognigy.AI v2025.19 , Cognigy Live Agent v2025.19
Completed - The scheduled maintenance has been completed.
Sep 17, 06:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 17, 04:00 CEST
Scheduled - The Environment will undergo scheduled upgrade during this time. You can find the release notes here: https://docs.cognigy.com/release-notes/release-notes/
Sep 16, 16:46 CEST
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