All Systems Operational

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Cognigy SaaS Service Health

Uptime over the past 90 days. View historical uptime.
app Operational
90 days ago
99.99 % uptime
Today
https://insights-api-app.cognigy.ai Operational
90 days ago
100.0 % uptime
Today
https://liveagent-app.cognigy.ai Operational
90 days ago
100.0 % uptime
Today
Update a chart node (Resource API Availability) Operational
90 days ago
100.0 % uptime
Today
NLU Training Performance Operational
90 days ago
100.0 % uptime
Today
https://api-app.cognigy.ai Operational
90 days ago
99.99 % uptime
Today
https://app.cognigy.ai Operational
90 days ago
100.0 % uptime
Today
https://odata-app.cognigy.ai/health Operational
90 days ago
100.0 % uptime
Today
https://webchat-app.cognigy.ai Operational
90 days ago
100.0 % uptime
Today
Conversation Check Operational
90 days ago
100.0 % uptime
Today
Load a flow chart (Resource API Availability) Operational
90 days ago
100.0 % uptime
Today
https://endpoint-app.cognigy.ai Operational
90 days ago
100.0 % uptime
Today
vg Operational
90 days ago
100.0 % uptime
Today
https://voicegateway-web-vg.cognigy.ai Operational
90 days ago
100.0 % uptime
Today
Voicegateway Health Check Operational
90 days ago
100.0 % uptime
Today
https://voicegateway-app-vg.cognigy.ai Operational
90 days ago
100.0 % uptime
Today
app-us Operational
90 days ago
99.99 % uptime
Today
https://odata-app-us.cognigy.ai/health Operational
90 days ago
99.99 % uptime
Today
Update a chart node (Resource API Availability) Operational
90 days ago
100.0 % uptime
Today
https://api-app-us.cognigy.ai Operational
90 days ago
100.0 % uptime
Today
https://app-us.cognigy.ai Operational
90 days ago
100.0 % uptime
Today
https://insights-api-app-us.cognigy.ai Operational
90 days ago
100.0 % uptime
Today
https://webchat-app-us.cognigy.ai Operational
90 days ago
100.0 % uptime
Today
https://liveagent-app-us.cognigy.ai Operational
90 days ago
100.0 % uptime
Today
https://endpoint-app-us.cognigy.ai Operational
90 days ago
100.0 % uptime
Today
Load a flow chart (Resource API Availability) Operational
90 days ago
100.0 % uptime
Today
NLU Training Performance Operational
90 days ago
99.99 % uptime
Today
Conversation Check Operational
90 days ago
100.0 % uptime
Today
vg-us Operational
90 days ago
100.0 % uptime
Today
https://api-vg-us.cognigy.ai Operational
90 days ago
100.0 % uptime
Today
https://vg-us.cognigy.ai Operational
90 days ago
100.0 % uptime
Today
Voicegateway Health Check Operational
90 days ago
100.0 % uptime
Today
app-uk Operational
90 days ago
99.99 % uptime
Today
https://app-uk.cognigy.ai Operational
90 days ago
100.0 % uptime
Today
Conversation Check Operational
90 days ago
99.99 % uptime
Today
Load a flow chart (Resource API Availability) Operational
90 days ago
100.0 % uptime
Today
https://endpoint-app-uk.cognigy.ai Operational
90 days ago
100.0 % uptime
Today
Update a chart node (Resource API Availability) Operational
90 days ago
99.99 % uptime
Today
NLU Training Performance Operational
90 days ago
99.99 % uptime
Today
https://insights-api-app-uk.cognigy.ai Operational
90 days ago
100.0 % uptime
Today
https://liveagent-app-uk.cognigy.ai Operational
90 days ago
100.0 % uptime
Today
https://odata-app-uk.cognigy.ai/health Operational
90 days ago
100.0 % uptime
Today
https://api-app-uk.cognigy.ai Operational
90 days ago
100.0 % uptime
Today
https://webchat-app-uk.cognigy.ai Operational
90 days ago
100.0 % uptime
Today
vg-uk Operational
90 days ago
99.99 % uptime
Today
https://api-vg-uk.cognigy.ai Operational
90 days ago
100.0 % uptime
Today
https://vg-uk.cognigy.ai Operational
90 days ago
100.0 % uptime
Today
Voicegateway Health Check Operational
90 days ago
99.99 % uptime
Today
au-02 Operational
90 days ago
100.0 % uptime
Today
Conversation Check Operational
90 days ago
100.0 % uptime
Today
Update a chart node (Resource API Availability) Operational
90 days ago
100.0 % uptime
Today
Load a flow chart (Resource API Availability) Operational
90 days ago
100.0 % uptime
Today
https://au-02.cognigy.ai Operational
90 days ago
100.0 % uptime
Today
https://odata-au-02.cognigy.ai/health Operational
90 days ago
100.0 % uptime
Today
NLU Training Performance Operational
90 days ago
100.0 % uptime
Today
https://api-au-02.cognigy.ai Operational
90 days ago
100.0 % uptime
Today
https://endpoint-au-02.cognigy.ai Operational
90 days ago
100.0 % uptime
Today
https://liveagent-au-02.cognigy.ai Operational
90 days ago
100.0 % uptime
Today
https://insights-api-au-02.cognigy.ai Operational
90 days ago
100.0 % uptime
Today
https://webchat-au-02.cognigy.ai Operational
90 days ago
100.0 % uptime
Today
vg-au Operational
90 days ago
100.0 % uptime
Today
https://api-vg-au.cognigy.ai Operational
90 days ago
100.0 % uptime
Today
https://vg-au.cognigy.ai Operational
90 days ago
100.0 % uptime
Today
Voicegateway Health Check Operational
90 days ago
100.0 % uptime
Today
trial Operational
90 days ago
99.99 % uptime
Today
https://webchat-trial.cognigy.ai Operational
90 days ago
100.0 % uptime
Today
https://insights-api-trial.cognigy.ai Operational
90 days ago
100.0 % uptime
Today
NLU Training Performance Operational
90 days ago
100.0 % uptime
Today
https://odata-trial.cognigy.ai/health Operational
90 days ago
100.0 % uptime
Today
Conversation Check Operational
90 days ago
100.0 % uptime
Today
Update a chart node (Resource API Availability) Operational
90 days ago
100.0 % uptime
Today
https://trial.cognigy.ai Operational
90 days ago
100.0 % uptime
Today
https://api-trial.cognigy.ai Operational
90 days ago
100.0 % uptime
Today
Load a flow chart (Resource API Availability) Operational
90 days ago
100.0 % uptime
Today
https://liveagent-trial.cognigy.ai/ Operational
90 days ago
99.99 % uptime
Today
https://endpoint-trial.cognigy.ai Operational
90 days ago
100.0 % uptime
Today
vg-trial Operational
90 days ago
100.0 % uptime
Today
Voicegateway Health Check Operational
90 days ago
100.0 % uptime
Today
https://api-vg-trial.cognigy.ai Operational
90 days ago
100.0 % uptime
Today
https://vg-trial.cognigy.ai Operational
90 days ago
100.0 % uptime
Today
test-api Operational
vg-trial-us Operational
90 days ago
99.99 % uptime
Today
https://api-vg-trial-us.cognigy.ai Operational
90 days ago
100.0 % uptime
Today
https://vg-trial-us.cognigy.ai Operational
90 days ago
100.0 % uptime
Today
Voicegateway Health Check Operational
90 days ago
99.99 % uptime
Today
trial-us Operational
90 days ago
100.0 % uptime
Today
https://odata-trial-us.cognigy.ai/health Operational
90 days ago
100.0 % uptime
Today
https://trial-us.cognigy.ai Operational
90 days ago
100.0 % uptime
Today
https://endpoint-trial-us.cognigy.ai Operational
90 days ago
100.0 % uptime
Today
NLU Training Performance Operational
90 days ago
100.0 % uptime
Today
Load a flow chart (Resource API Availability) Operational
90 days ago
100.0 % uptime
Today
Update a chart node (Resource API Availability) Operational
90 days ago
100.0 % uptime
Today
Conversation Check Operational
90 days ago
100.0 % uptime
Today
https://liveagent-trial-us.cognigy.ai Operational
90 days ago
100.0 % uptime
Today
https://webchat-trial-us.cognigy.ai Operational
90 days ago
100.0 % uptime
Today
https://api-trial-us.cognigy.ai Operational
90 days ago
100.0 % uptime
Today
https://insights-api-trial-us.cognigy.ai Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

May 17, 2026

No incidents reported today.

May 16, 2026
VoiceGateway Mandatory Update for Azure Speech Services Stability (v2026.8.2 / v2026.9.2 / v2026.10.2)
Completed - The scheduled maintenance has been completed.
May 16, 18:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 16, 16:00 CEST
Scheduled - Summary
We are rolling out a mandatory platform update across all clusters to ensure continued reliability of Azure Speech Services (Speech-to-Text and Text-to-Speech) integrations.

Change log
Applied a mandatory platform update to improve resilience of Azure Speech Services integrations against external service changes.

Why this change is necessary
An issue has been identified affecting Azure Speech Services integrations, triggered by external service changes outside our control. Under certain conditions, this may lead to sudden connection failures, errors without warning, and issues that cannot be resolved through standard restarts.
If not addressed, this can result in unexpected outages impacting Speech-to-Text (STT) and Text-to-Speech (TTS) functionality.

Why this update is required
This update is mandatory and cannot be deferred. Without it, systems interacting with Azure Speech Services remain exposed to unpredictable service disruptions and potential sudden outages with no reliable recovery path.

Impact
A short, planned downtime will occur during rollout. This is a controlled and preventive measure to avoid unplanned outages affecting speech functionality.

Outcome
After the update, integrations with Azure Speech Services will remain stable despite external changes, and the risk of sudden outages impacting speech capabilities will be eliminated.
May 15, 19:25 CEST
VoiceGateway Mandatory Update for Azure Speech Services Stability (v2026.8.2 / v2026.9.2 / v2026.10.2)
Completed - The scheduled maintenance has been completed.
May 16, 12:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 16, 10:00 CEST
Scheduled - Summary
We are rolling out a mandatory platform update across all clusters to ensure continued reliability of Azure Speech Services (Speech-to-Text and Text-to-Speech) integrations.

Change log
Applied a mandatory platform update to improve resilience of Azure Speech Services integrations against external service changes.

Why this change is necessary
An issue has been identified affecting Azure Speech Services integrations, triggered by external service changes outside our control. Under certain conditions, this may lead to sudden connection failures, errors without warning, and issues that cannot be resolved through standard restarts.
If not addressed, this can result in unexpected outages impacting Speech-to-Text (STT) and Text-to-Speech (TTS) functionality.

Why this update is required
This update is mandatory and cannot be deferred. Without it, systems interacting with Azure Speech Services remain exposed to unpredictable service disruptions and potential sudden outages with no reliable recovery path.

Impact
A short, planned downtime will occur during rollout. This is a controlled and preventive measure to avoid unplanned outages affecting speech functionality.

Outcome
After the update, integrations with Azure Speech Services will remain stable despite external changes, and the risk of sudden outages impacting speech capabilities will be eliminated.
May 15, 19:24 CEST
VoiceGateway Mandatory Update for Azure Speech Services Stability (v2026.8.2 / v2026.9.2 / v2026.10.2)
Completed - The scheduled maintenance has been completed.
May 16, 06:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 16, 04:00 CEST
Scheduled - Summary
We are rolling out a mandatory platform update across all clusters to ensure continued reliability of Azure Speech Services (Speech-to-Text and Text-to-Speech) integrations.

Change log
Applied a mandatory platform update to improve resilience of Azure Speech Services integrations against external service changes.

Why this change is necessary
An issue has been identified affecting Azure Speech Services integrations, triggered by external service changes outside our control. Under certain conditions, this may lead to sudden connection failures, errors without warning, and issues that cannot be resolved through standard restarts.
If not addressed, this can result in unexpected outages impacting Speech-to-Text (STT) and Text-to-Speech (TTS) functionality.

Why this update is required
This update is mandatory and cannot be deferred. Without it, systems interacting with Azure Speech Services remain exposed to unpredictable service disruptions and potential sudden outages with no reliable recovery path.

Impact
A short, planned downtime will occur during rollout. This is a controlled and preventive measure to avoid unplanned outages affecting speech functionality.

Outcome
After the update, integrations with Azure Speech Services will remain stable despite external changes, and the risk of sudden outages impacting speech capabilities will be eliminated.
May 15, 19:22 CEST
May 15, 2026

No incidents reported.

May 14, 2026
Roll back - Cognigy.AI / Voicegateway - v2026.10
Completed - The scheduled maintenance has been completed.
May 14, 18:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 14, 16:00 CEST
Scheduled - We will be undergoing scheduled maintenance during this time.
May 13, 23:42 CEST
Roll back - Cognigy.AI / Voicegateway - v2026.10
Completed - The scheduled maintenance has been completed.
May 14, 12:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 14, 10:00 CEST
Scheduled - We will be undergoing scheduled maintenance during this time.
May 13, 23:42 CEST
Roll back - Cognigy.AI / Voicegateway - v2026.10
Completed - The scheduled maintenance has been completed.
May 14, 06:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 14, 04:00 CEST
Scheduled - We will be undergoing scheduled maintenance during this time.
May 13, 23:41 CEST
May 13, 2026
Environment au-02 upgrade : Cognigy.AI v2026.10 , Cognigy Live Agent v2026.10
Completed - The scheduled maintenance has been completed.
May 13, 18:01 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 13, 16:00 CEST
Scheduled - The Environment will undergo scheduled upgrade during this time. You can find the release notes here: https://docs.cognigy.com/release-notes/release-notes/
May 12, 19:05 CEST
Environment vg-au upgrade : Cognigy Voice Gateway v2026.10
Completed - The scheduled maintenance has been completed.
May 13, 18:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 13, 16:00 CEST
Scheduled - The Environment will undergo scheduled upgrade during this time. You can find the release notes here: https://docs.cognigy.com/release-notes/release-notes/
May 12, 19:05 CEST
Environment vg-us upgrade : Cognigy Voice Gateway v2026.10
Completed - The scheduled maintenance has been completed.
May 13, 12:03 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 13, 10:01 CEST
Scheduled - The Environment will undergo scheduled upgrade during this time. You can find the release notes here: https://docs.cognigy.com/release-notes/release-notes/
May 12, 17:03 CEST
Environment trial-us upgrade : Cognigy.AI v2026.10 , Cognigy Live Agent v2026.10
Completed - The scheduled maintenance has been completed.
May 13, 12:02 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 13, 10:02 CEST
Scheduled - The Environment will undergo scheduled upgrade during this time. You can find the release notes here: https://docs.cognigy.com/release-notes/release-notes/
May 12, 17:03 CEST
Environment app-us upgrade : Cognigy.AI v2026.10 , Cognigy Live Agent v2026.10
Completed - The scheduled maintenance has been completed.
May 13, 12:01 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 13, 10:00 CEST
Scheduled - The Environment will undergo scheduled upgrade during this time. You can find the release notes here: https://docs.cognigy.com/release-notes/release-notes/
May 12, 17:03 CEST
Environment vg-trial-us upgrade : Cognigy Voice Gateway v2026.10
Completed - The scheduled maintenance has been completed.
May 13, 12:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 13, 10:01 CEST
Scheduled - The Environment will undergo scheduled upgrade during this time. You can find the release notes here: https://docs.cognigy.com/release-notes/release-notes/
May 12, 17:03 CEST
Environment vg-uk upgrade : Cognigy Voice Gateway v2026.10
Completed - The scheduled maintenance has been completed.
May 13, 06:03 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 13, 04:00 CEST
Scheduled - The Environment will undergo scheduled upgrade during this time. You can find the release notes here: https://docs.cognigy.com/release-notes/release-notes/
May 12, 16:46 CEST
Environment app-uk upgrade : Cognigy.AI v2026.10 , Cognigy Live Agent v2026.10
Completed - The scheduled maintenance has been completed.
May 13, 06:02 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 13, 04:00 CEST
Scheduled - The Environment will undergo scheduled upgrade during this time. You can find the release notes here: https://docs.cognigy.com/release-notes/release-notes/
May 12, 16:46 CEST
Environment voicegateway upgrade : Cognigy Voice Gateway v2026.10
Completed - The scheduled maintenance has been completed.
May 13, 06:01 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 13, 04:02 CEST
Scheduled - The Environment will undergo scheduled upgrade during this time. You can find the release notes here: https://docs.cognigy.com/release-notes/release-notes/
May 12, 16:46 CEST
Environment app upgrade : Cognigy.AI v2026.10 , Cognigy Live Agent v2026.10
Completed - The scheduled maintenance has been completed.
May 13, 06:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 13, 04:01 CEST
Scheduled - The Environment will undergo scheduled upgrade during this time. You can find the release notes here: https://docs.cognigy.com/release-notes/release-notes/
May 12, 16:45 CEST
May 12, 2026

No incidents reported.

May 11, 2026

No incidents reported.

May 10, 2026

No incidents reported.

May 9, 2026

No incidents reported.

May 8, 2026
Environment vg-au upgrade : Cognigy Voice Gateway v2026.9.1
Completed - The scheduled maintenance has been completed.
May 8, 18:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 8, 16:00 CEST
Scheduled - The Environment will undergo scheduled upgrade during this time. You can find the release notes here: https://docs.cognigy.com/release-notes/release-notes/
May 7, 17:58 CEST
Environment vg-trial-us upgrade : Cognigy Voice Gateway v2026.9.1
Completed - The scheduled maintenance has been completed.
May 8, 12:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 8, 10:00 CEST
Scheduled - The Environment will undergo scheduled upgrade during this time. You can find the release notes here: https://docs.cognigy.com/release-notes/release-notes/
May 7, 17:57 CEST
Environment vg-us upgrade : Cognigy Voice Gateway v2026.9.1
Completed - The scheduled maintenance has been completed.
May 8, 12:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 8, 10:01 CEST
Scheduled - The Environment will undergo scheduled upgrade during this time. You can find the release notes here: https://docs.cognigy.com/release-notes/release-notes/
May 7, 17:57 CEST
Environment vg-uk upgrade : Cognigy Voice Gateway v2026.9.1
Completed - The scheduled maintenance has been completed.
May 8, 06:01 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 8, 04:00 CEST
Scheduled - The Environment will undergo scheduled upgrade during this time. You can find the release notes here: https://docs.cognigy.com/release-notes/release-notes/
May 7, 17:56 CEST
Environment vg-trial upgrade : Cognigy Voice Gateway v2026.9.1
Completed - The scheduled maintenance has been completed.
May 8, 06:01 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 8, 04:01 CEST
Scheduled - The Environment will undergo scheduled upgrade during this time. You can find the release notes here: https://docs.cognigy.com/release-notes/release-notes/
May 7, 17:56 CEST
Environment voicegateway upgrade : Cognigy Voice Gateway v2026.9.1
Completed - The scheduled maintenance has been completed.
May 8, 06:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 8, 04:00 CEST
Scheduled - The Environment will undergo scheduled upgrade during this time. You can find the release notes here: https://docs.cognigy.com/release-notes/release-notes/
May 7, 17:56 CEST
May 7, 2026
Environment au-02 upgrade : Cognigy.AI v2026.9.2
Completed - The scheduled maintenance has been completed.
May 7, 18:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 7, 16:00 CEST
Scheduled - The Environment will undergo scheduled upgrade during this time. You can find the release notes here: https://docs.cognigy.com/release-notes/release-notes/
May 6, 19:40 CEST
Environment trial-us upgrade : Cognigy.AI v2026.9.2
Completed - The scheduled maintenance has been completed.
May 7, 12:01 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 7, 10:00 CEST
Scheduled - The Environment will undergo scheduled upgrade during this time. You can find the release notes here: https://docs.cognigy.com/release-notes/release-notes/
May 6, 19:37 CEST
Environment app-us upgrade : Cognigy.AI v2026.9.2
Completed - The scheduled maintenance has been completed.
May 7, 12:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 7, 10:01 CEST
Scheduled - The Environment will undergo scheduled upgrade during this time. You can find the release notes here: https://docs.cognigy.com/release-notes/release-notes/
May 6, 19:37 CEST
Environment app-uk upgrade : Cognigy.AI v2026.9.2
Completed - The scheduled maintenance has been completed.
May 7, 06:01 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 7, 04:01 CEST
Scheduled - The Environment will undergo scheduled upgrade during this time. You can find the release notes here: https://docs.cognigy.com/release-notes/release-notes/
May 6, 19:36 CEST
Environment app upgrade : Cognigy.AI v2026.9.2
Completed - The scheduled maintenance has been completed.
May 7, 06:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 7, 04:00 CEST
Scheduled - The Environment will undergo scheduled upgrade during this time. You can find the release notes here: https://docs.cognigy.com/release-notes/release-notes/
May 6, 19:35 CEST
May 6, 2026

No incidents reported.

May 5, 2026
Environment vg-uk upgrade : Cognigy Voice Gateway v2026.9
Completed - The scheduled maintenance has been completed.
May 5, 06:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 5, 04:00 CEST
Scheduled - The Environment will undergo scheduled upgrade during this time. You can find the release notes here: https://docs.cognigy.com/release-notes/release-notes/
May 4, 14:49 CEST
May 4, 2026

No incidents reported.

May 3, 2026

No incidents reported.

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