All Systems Operational

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Cognigy SaaS Service Health

Uptime over the past 90 days. View historical uptime.
app Operational
https://insights-api-app.cognigy.ai Operational
https://liveagent-app.cognigy.ai Operational
Update a chart node (Resource API Availability) Operational
NLU Training Performance Operational
https://api-app.cognigy.ai Operational
https://app.cognigy.ai Operational
https://odata-app.cognigy.ai/health Operational
https://webchat-app.cognigy.ai Operational
Conversation Check Operational
Load a flow chart (Resource API Availability) Operational
https://endpoint-app.cognigy.ai Operational
vg Operational
https://voicegateway-web-vg.cognigy.ai Operational
Voicegateway Health Check Operational
https://voicegateway-app-vg.cognigy.ai Operational
app-us Operational
https://odata-app-us.cognigy.ai/health Operational
Update a chart node (Resource API Availability) Operational
https://api-app-us.cognigy.ai Operational
https://app-us.cognigy.ai Operational
https://insights-api-app-us.cognigy.ai Operational
https://webchat-app-us.cognigy.ai Operational
https://liveagent-app-us.cognigy.ai Operational
https://endpoint-app-us.cognigy.ai Operational
Load a flow chart (Resource API Availability) Operational
NLU Training Performance Operational
Conversation Check Operational
vg-us Operational
https://api-vg-us.cognigy.ai Operational
https://vg-us.cognigy.ai Operational
Voicegateway Health Check Operational
app-uk Operational
https://app-uk.cognigy.ai Operational
Conversation Check Operational
Load a flow chart (Resource API Availability) Operational
https://endpoint-app-uk.cognigy.ai Operational
Update a chart node (Resource API Availability) Operational
NLU Training Performance Operational
https://insights-api-app-uk.cognigy.ai Operational
https://liveagent-app-uk.cognigy.ai Operational
https://odata-app-uk.cognigy.ai/health Operational
https://api-app-uk.cognigy.ai Operational
https://webchat-app-uk.cognigy.ai Operational
vg-uk Operational
https://api-vg-uk.cognigy.ai Operational
https://vg-uk.cognigy.ai Operational
Voicegateway Health Check Operational
au-02 Operational
Conversation Check Operational
Update a chart node (Resource API Availability) Operational
Load a flow chart (Resource API Availability) Operational
https://au-02.cognigy.ai Operational
https://odata-au-02.cognigy.ai/health Operational
NLU Training Performance Operational
https://api-au-02.cognigy.ai Operational
https://endpoint-au-02.cognigy.ai Operational
https://liveagent-au-02.cognigy.ai Operational
https://insights-api-au-02.cognigy.ai Operational
https://webchat-au-02.cognigy.ai Operational
vg-au Operational
https://api-vg-au.cognigy.ai Operational
https://vg-au.cognigy.ai Operational
Voicegateway Health Check Operational
trial Operational
https://webchat-trial.cognigy.ai Operational
https://insights-api-trial.cognigy.ai Operational
NLU Training Performance Operational
https://odata-trial.cognigy.ai/health Operational
Conversation Check Operational
Update a chart node (Resource API Availability) Operational
https://trial.cognigy.ai Operational
https://api-trial.cognigy.ai Operational
Load a flow chart (Resource API Availability) Operational
https://liveagent-trial.cognigy.ai/ Operational
https://endpoint-trial.cognigy.ai Operational
vg-trial Operational
Voicegateway Health Check Operational
https://api-vg-trial.cognigy.ai Operational
https://vg-trial.cognigy.ai Operational
test-api Operational
vg-trial-us Operational
https://api-vg-trial-us.cognigy.ai Operational
https://vg-trial-us.cognigy.ai Operational
Voicegateway Health Check Operational
trial-us Operational
https://odata-trial-us.cognigy.ai/health Operational
https://trial-us.cognigy.ai Operational
https://endpoint-trial-us.cognigy.ai Operational
NLU Training Performance Operational
Load a flow chart (Resource API Availability) Operational
Update a chart node (Resource API Availability) Operational
Conversation Check Operational
https://liveagent-trial-us.cognigy.ai Operational
https://webchat-trial-us.cognigy.ai Operational
https://api-trial-us.cognigy.ai Operational
https://insights-api-trial-us.cognigy.ai Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Oct 15, 2026

No incidents reported today.

Oct 14, 2026

Environment vg-au upgrade : Cognigy Voice Gateway v2026.21
Completed - The scheduled maintenance has been completed.
Oct 14, 18:01 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 14, 16:01 CEST
Scheduled - The Environment will undergo scheduled upgrade during this time. You can find the release notes here: https://docs.cognigy.com/release-notes/release-notes/
Oct 13, 18:30 CEST
Environment au-02 upgrade : Cognigy.AI v2026.21 , Cognigy Live Agent v2026.21
Completed - The scheduled maintenance has been completed.
Oct 14, 18:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 14, 16:00 CEST
Scheduled - The Environment will undergo scheduled upgrade during this time. You can find the release notes here: https://docs.cognigy.com/release-notes/release-notes/
Oct 13, 18:29 CEST
Environment vg-us upgrade : Cognigy Voice Gateway v2026.21
Completed - The scheduled maintenance has been completed.
Oct 14, 12:01 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 14, 10:01 CEST
Scheduled - The Environment will undergo scheduled upgrade during this time. You can find the release notes here: https://docs.cognigy.com/release-notes/release-notes/
Oct 13, 15:38 CEST
Environment app-us upgrade : Cognigy.AI v2026.21 , Cognigy Live Agent v2026.21
Completed - The scheduled maintenance has been completed.
Oct 14, 12:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 14, 10:00 CEST
Scheduled - The Environment will undergo scheduled upgrade during this time. You can find the release notes here: https://docs.cognigy.com/release-notes/release-notes/
Oct 13, 15:38 CEST
Environment app-uk upgrade : Cognigy.AI v2026.21 , Cognigy Live Agent v2026.21
Completed - The scheduled maintenance has been completed.
Oct 14, 06:03 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 14, 04:00 CEST
Scheduled - The Environment will undergo scheduled upgrade during this time. You can find the release notes here: https://docs.cognigy.com/release-notes/release-notes/
Oct 13, 15:33 CEST
Environment vg-uk upgrade : Cognigy Voice Gateway v2026.21
Completed - The scheduled maintenance has been completed.
Oct 14, 06:02 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 14, 04:03 CEST
Scheduled - The Environment will undergo scheduled upgrade during this time. You can find the release notes here: https://docs.cognigy.com/release-notes/release-notes/
Oct 13, 15:33 CEST
Environment voicegateway upgrade : Cognigy Voice Gateway v2026.21
Completed - The scheduled maintenance has been completed.
Oct 14, 06:01 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 14, 04:02 CEST
Scheduled - The Environment will undergo scheduled upgrade during this time. You can find the release notes here: https://docs.cognigy.com/release-notes/release-notes/
Oct 13, 15:33 CEST
Environment app upgrade : Cognigy.AI v2026.21 , Cognigy Live Agent v2026.21
Completed - The scheduled maintenance has been completed.
Oct 14, 06:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 14, 04:01 CEST
Scheduled - The Environment will undergo scheduled upgrade during this time. You can find the release notes here: https://docs.cognigy.com/release-notes/release-notes/
Oct 13, 15:33 CEST

Oct 13, 2026

No incidents reported.

Oct 12, 2026

No incidents reported.

Oct 11, 2026

No incidents reported.

Oct 10, 2026

No incidents reported.

Oct 9, 2026

No incidents reported.

Oct 8, 2026

Environment au-02 upgrade : Cognigy.AI v2026.20.1
Completed - The scheduled maintenance has been completed.
Oct 8, 18:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 8, 16:00 CEST
Scheduled - The Environment will undergo scheduled upgrade during this time. You can find the release notes here: https://docs.cognigy.com/release-notes/release-notes/
Oct 7, 17:52 CEST
Environment trial-us upgrade : Cognigy.AI v2026.20.1
Completed - The scheduled maintenance has been completed.
Oct 8, 12:01 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 8, 10:00 CEST
Scheduled - The Environment will undergo scheduled upgrade during this time. You can find the release notes here: https://docs.cognigy.com/release-notes/release-notes/
Oct 7, 17:18 CEST
Environment app-us upgrade : Cognigy.AI v2026.20.1
Completed - The scheduled maintenance has been completed.
Oct 8, 12:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 8, 10:01 CEST
Scheduled - The Environment will undergo scheduled upgrade during this time. You can find the release notes here: https://docs.cognigy.com/release-notes/release-notes/
Oct 7, 17:18 CEST
Environment app-uk upgrade : Cognigy.AI v2026.20.1
Completed - The scheduled maintenance has been completed.
Oct 8, 06:01 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 8, 04:00 CEST
Scheduled - The Environment will undergo scheduled upgrade during this time. You can find the release notes here: https://docs.cognigy.com/release-notes/release-notes/
Oct 7, 17:15 CEST
Environment app upgrade : Cognigy.AI v2026.20.1
Completed - The scheduled maintenance has been completed.
Oct 8, 06:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 8, 04:01 CEST
Scheduled - The Environment will undergo scheduled upgrade during this time. You can find the release notes here: https://docs.cognigy.com/release-notes/release-notes/
Oct 7, 17:15 CEST

Oct 7, 2026

No incidents reported.

Oct 6, 2026

No incidents reported.

Oct 5, 2026

Environment vg-us upgrade : Cognigy Voice Gateway v2026.20
Completed - The scheduled maintenance has been completed.
Oct 5, 12:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 5, 10:00 CEST
Scheduled - The Environment will undergo scheduled upgrade during this time. You can find the release notes here: https://docs.cognigy.com/release-notes/release-notes/
Oct 2, 15:43 CEST

Oct 4, 2026

No incidents reported.

Oct 3, 2026

No incidents reported.

Oct 2, 2026

No incidents reported.

Oct 1, 2026

Infrastructure Maintenance
Completed - The scheduled maintenance has been completed.
Oct 1, 23:57 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 1, 20:30 CEST
Scheduled - We will be undergoing scheduled maintenance during this time.
Oct 1, 15:14 CEST
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