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app Operational
90 days ago
100.0 % uptime
Today
https://insights-api-app.cognigy.ai Operational
90 days ago
100.0 % uptime
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https://liveagent-app.cognigy.ai Operational
90 days ago
100.0 % uptime
Today
Update a chart node (Resource API Availability) Operational
90 days ago
100.0 % uptime
Today
NLU Training Performance Operational
90 days ago
100.0 % uptime
Today
https://api-app.cognigy.ai Operational
90 days ago
100.0 % uptime
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https://app.cognigy.ai Operational
90 days ago
100.0 % uptime
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https://odata-app.cognigy.ai/health Operational
90 days ago
100.0 % uptime
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https://webchat-app.cognigy.ai Operational
90 days ago
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Conversation Check Operational
90 days ago
100.0 % uptime
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Load a flow chart (Resource API Availability) Operational
90 days ago
100.0 % uptime
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https://endpoint-app.cognigy.ai Operational
90 days ago
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vg Operational
90 days ago
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90 days ago
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90 days ago
100.0 % uptime
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90 days ago
100.0 % uptime
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app-us Operational
90 days ago
99.99 % uptime
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https://odata-app-us.cognigy.ai/health Operational
90 days ago
100.0 % uptime
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90 days ago
100.0 % uptime
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https://api-app-us.cognigy.ai Operational
90 days ago
100.0 % uptime
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https://app-us.cognigy.ai Operational
90 days ago
100.0 % uptime
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https://insights-api-app-us.cognigy.ai Operational
90 days ago
100.0 % uptime
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https://webchat-app-us.cognigy.ai Operational
90 days ago
100.0 % uptime
Today
https://liveagent-app-us.cognigy.ai Operational
90 days ago
100.0 % uptime
Today
https://endpoint-app-us.cognigy.ai Operational
90 days ago
100.0 % uptime
Today
Load a flow chart (Resource API Availability) Operational
90 days ago
100.0 % uptime
Today
NLU Training Performance Operational
90 days ago
99.99 % uptime
Today
Conversation Check Operational
90 days ago
100.0 % uptime
Today
vg-us Operational
90 days ago
100.0 % uptime
Today
https://api-vg-us.cognigy.ai Operational
90 days ago
100.0 % uptime
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https://vg-us.cognigy.ai Operational
90 days ago
100.0 % uptime
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Voicegateway Health Check Operational
90 days ago
100.0 % uptime
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app-uk Operational
90 days ago
99.99 % uptime
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https://app-uk.cognigy.ai Operational
90 days ago
100.0 % uptime
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Conversation Check Operational
90 days ago
99.99 % uptime
Today
Load a flow chart (Resource API Availability) Operational
90 days ago
100.0 % uptime
Today
https://endpoint-app-uk.cognigy.ai Operational
90 days ago
100.0 % uptime
Today
Update a chart node (Resource API Availability) Operational
90 days ago
100.0 % uptime
Today
NLU Training Performance Operational
90 days ago
99.99 % uptime
Today
https://insights-api-app-uk.cognigy.ai Operational
90 days ago
100.0 % uptime
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https://liveagent-app-uk.cognigy.ai Operational
90 days ago
100.0 % uptime
Today
https://odata-app-uk.cognigy.ai/health Operational
90 days ago
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https://api-app-uk.cognigy.ai Operational
90 days ago
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https://webchat-app-uk.cognigy.ai Operational
90 days ago
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vg-uk Operational
90 days ago
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https://api-vg-uk.cognigy.ai Operational
90 days ago
100.0 % uptime
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https://vg-uk.cognigy.ai Operational
90 days ago
100.0 % uptime
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Voicegateway Health Check Operational
90 days ago
99.99 % uptime
Today
au-02 Operational
90 days ago
100.0 % uptime
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Conversation Check Operational
90 days ago
100.0 % uptime
Today
Update a chart node (Resource API Availability) Operational
90 days ago
100.0 % uptime
Today
Load a flow chart (Resource API Availability) Operational
90 days ago
100.0 % uptime
Today
https://au-02.cognigy.ai Operational
90 days ago
100.0 % uptime
Today
https://odata-au-02.cognigy.ai/health Operational
90 days ago
100.0 % uptime
Today
NLU Training Performance Operational
90 days ago
100.0 % uptime
Today
https://api-au-02.cognigy.ai Operational
90 days ago
100.0 % uptime
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https://endpoint-au-02.cognigy.ai Operational
90 days ago
100.0 % uptime
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https://liveagent-au-02.cognigy.ai Operational
90 days ago
100.0 % uptime
Today
https://insights-api-au-02.cognigy.ai Operational
90 days ago
100.0 % uptime
Today
https://webchat-au-02.cognigy.ai Operational
90 days ago
100.0 % uptime
Today
vg-au Operational
90 days ago
100.0 % uptime
Today
https://api-vg-au.cognigy.ai Operational
90 days ago
100.0 % uptime
Today
https://vg-au.cognigy.ai Operational
90 days ago
100.0 % uptime
Today
Voicegateway Health Check Operational
90 days ago
100.0 % uptime
Today
trial Operational
90 days ago
99.99 % uptime
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https://webchat-trial.cognigy.ai Operational
90 days ago
100.0 % uptime
Today
https://insights-api-trial.cognigy.ai Operational
90 days ago
100.0 % uptime
Today
NLU Training Performance Operational
90 days ago
100.0 % uptime
Today
https://odata-trial.cognigy.ai/health Operational
90 days ago
100.0 % uptime
Today
Conversation Check Operational
90 days ago
100.0 % uptime
Today
Update a chart node (Resource API Availability) Operational
90 days ago
100.0 % uptime
Today
https://trial.cognigy.ai Operational
90 days ago
100.0 % uptime
Today
https://api-trial.cognigy.ai Operational
90 days ago
100.0 % uptime
Today
Load a flow chart (Resource API Availability) Operational
90 days ago
100.0 % uptime
Today
https://liveagent-trial.cognigy.ai/ Operational
90 days ago
99.99 % uptime
Today
https://endpoint-trial.cognigy.ai Operational
90 days ago
100.0 % uptime
Today
vg-trial Operational
90 days ago
100.0 % uptime
Today
Voicegateway Health Check Operational
90 days ago
100.0 % uptime
Today
https://api-vg-trial.cognigy.ai Operational
90 days ago
100.0 % uptime
Today
https://vg-trial.cognigy.ai Operational
90 days ago
100.0 % uptime
Today
test-api Operational
vg-trial-us Operational
90 days ago
99.99 % uptime
Today
https://api-vg-trial-us.cognigy.ai Operational
90 days ago
100.0 % uptime
Today
https://vg-trial-us.cognigy.ai Operational
90 days ago
100.0 % uptime
Today
Voicegateway Health Check Operational
90 days ago
99.99 % uptime
Today
trial-us Operational
90 days ago
100.0 % uptime
Today
https://odata-trial-us.cognigy.ai/health Operational
90 days ago
100.0 % uptime
Today
https://trial-us.cognigy.ai Operational
90 days ago
100.0 % uptime
Today
https://endpoint-trial-us.cognigy.ai Operational
90 days ago
100.0 % uptime
Today
NLU Training Performance Operational
90 days ago
100.0 % uptime
Today
Load a flow chart (Resource API Availability) Operational
90 days ago
100.0 % uptime
Today
Update a chart node (Resource API Availability) Operational
90 days ago
100.0 % uptime
Today
Conversation Check Operational
90 days ago
100.0 % uptime
Today
https://liveagent-trial-us.cognigy.ai Operational
90 days ago
100.0 % uptime
Today
https://webchat-trial-us.cognigy.ai Operational
90 days ago
100.0 % uptime
Today
https://api-trial-us.cognigy.ai Operational
90 days ago
100.0 % uptime
Today
https://insights-api-trial-us.cognigy.ai Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
May 30, 2026

No incidents reported today.

May 29, 2026

No incidents reported.

May 28, 2026
Resolved - NLU Training has been fully restored.

Root cause: An internal component exhausted its available memory while retrying failing NLU training jobs, which prevented new training runs from completing.
Fix: Additional memory was allocated to the affected component, allowing the backlog to drain and NLU training to resume normally.
Duration: 19:29 UTC – 19:52 UTC (23 minutes)

We apologize for the disruption. A post-incident review will be conducted to prevent recurrence.

May 28, 20:03 CEST
Investigating - We are investigating reports of NLU training failures.

Impact: NLU training jobs are failing to complete
Our engineering team is actively working to identify the root cause. Next update within 30 min.

May 28, 19:48 CEST
Resolved - Service has been fully restored.

Root cause: An automatic scaling event on MongoDB caused a brief loss of database connectivity, which cascaded into application service failures.
Fix: Database connectivity was restored once the scaling event completed; affected services recovered automatically.
Duration: 18:40 UTC – 18:50 UTC (10 minutes)

We apologize for the disruption. A post-incident review will be conducted to prevent recurrence.

May 28, 19:05 CEST
Investigating - We are currently investigating this issue.
May 28, 18:50 CEST
May 27, 2026
Completed - The scheduled maintenance has been completed.
May 27, 18:01 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 27, 16:01 CEST
Scheduled - The Environment will undergo scheduled upgrade during this time. You can find the release notes here: https://docs.cognigy.com/release-notes/release-notes/
May 26, 17:41 CEST
Completed - The scheduled maintenance has been completed.
May 27, 18:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 27, 16:00 CEST
Scheduled - The Environment will undergo scheduled upgrade during this time. You can find the release notes here: https://docs.cognigy.com/release-notes/release-notes/
May 26, 17:41 CEST
Completed - The scheduled maintenance has been completed.
May 27, 12:01 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 27, 10:02 CEST
Scheduled - The Environment will undergo scheduled upgrade during this time. You can find the release notes here: https://docs.cognigy.com/release-notes/release-notes/
May 26, 17:43 CEST
Completed - The scheduled maintenance has been completed.
May 27, 12:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 27, 10:03 CEST
Scheduled - The Environment will undergo scheduled upgrade during this time. You can find the release notes here: https://docs.cognigy.com/release-notes/release-notes/
May 26, 17:44 CEST
Completed - The scheduled maintenance has been completed.
May 27, 12:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 27, 10:00 CEST
Scheduled - The Environment will undergo scheduled upgrade during this time. You can find the release notes here: https://docs.cognigy.com/release-notes/release-notes/
May 26, 17:44 CEST
Completed - The scheduled maintenance has been completed.
May 27, 12:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 27, 10:01 CEST
Scheduled - The Environment will undergo scheduled upgrade during this time. You can find the release notes here: https://docs.cognigy.com/release-notes/release-notes/
May 26, 17:43 CEST
Completed - The scheduled maintenance has been completed.
May 27, 06:02 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 27, 04:00 CEST
Scheduled - The Environment will undergo scheduled upgrade during this time. You can find the release notes here: https://docs.cognigy.com/release-notes/release-notes/
May 26, 17:38 CEST
Completed - The scheduled maintenance has been completed.
May 27, 06:01 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 27, 04:00 CEST
Scheduled - The Environment will undergo scheduled upgrade during this time. You can find the release notes here: https://docs.cognigy.com/release-notes/release-notes/
May 26, 17:38 CEST
Completed - The scheduled maintenance has been completed.
May 27, 06:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 27, 04:01 CEST
Scheduled - The Environment will undergo scheduled upgrade during this time. You can find the release notes here: https://docs.cognigy.com/release-notes/release-notes/
May 26, 17:38 CEST
Completed - The scheduled maintenance has been completed.
May 27, 06:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 27, 04:01 CEST
Scheduled - The Environment will undergo scheduled upgrade during this time. You can find the release notes here: https://docs.cognigy.com/release-notes/release-notes/
May 26, 17:38 CEST
May 26, 2026

No incidents reported.

May 25, 2026

No incidents reported.

May 24, 2026

No incidents reported.

May 23, 2026

No incidents reported.

May 22, 2026

No incidents reported.

May 21, 2026

No incidents reported.

May 20, 2026
Completed - The scheduled maintenance has been completed.
May 20, 18:01 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 20, 16:01 CEST
Scheduled - The Environment will undergo scheduled upgrade during this time. You can find the release notes here: https://docs.cognigy.com/release-notes/release-notes/
May 19, 18:44 CEST
Completed - The scheduled maintenance has been completed.
May 20, 18:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 20, 16:00 CEST
Scheduled - The Environment will undergo scheduled upgrade during this time. You can find the release notes here: https://docs.cognigy.com/release-notes/release-notes/
May 19, 18:44 CEST
Completed - The scheduled maintenance has been completed.
May 20, 12:02 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 20, 10:02 CEST
Scheduled - The Environment will undergo scheduled upgrade during this time. You can find the release notes here: https://docs.cognigy.com/release-notes/release-notes/
May 19, 19:05 CEST
Completed - The scheduled maintenance has been completed.
May 20, 12:01 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 20, 10:01 CEST
Scheduled - The Environment will undergo scheduled upgrade during this time. You can find the release notes here: https://docs.cognigy.com/release-notes/release-notes/
May 19, 19:05 CEST
Completed - The scheduled maintenance has been completed.
May 20, 12:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 20, 10:00 CEST
Scheduled - The Environment will undergo scheduled upgrade during this time. You can find the release notes here: https://docs.cognigy.com/release-notes/release-notes/
May 19, 19:05 CEST
Completed - The scheduled maintenance has been completed.
May 20, 12:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 20, 10:02 CEST
Scheduled - The Environment will undergo scheduled upgrade during this time. You can find the release notes here: https://docs.cognigy.com/release-notes/release-notes/
May 19, 19:05 CEST
Completed - The scheduled maintenance has been completed.
May 20, 06:03 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 20, 04:01 CEST
Scheduled - The Environment will undergo scheduled upgrade during this time. You can find the release notes here: https://docs.cognigy.com/release-notes/release-notes/
May 19, 19:13 CEST
Completed - The scheduled maintenance has been completed.
May 20, 06:02 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 20, 04:02 CEST
Scheduled - The Environment will undergo scheduled upgrade during this time. You can find the release notes here: https://docs.cognigy.com/release-notes/release-notes/
May 19, 19:13 CEST
Completed - The scheduled maintenance has been completed.
May 20, 06:01 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 20, 04:00 CEST
Scheduled - The Environment will undergo scheduled upgrade during this time. You can find the release notes here: https://docs.cognigy.com/release-notes/release-notes/
May 19, 19:13 CEST
Completed - The scheduled maintenance has been completed.
May 20, 06:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 20, 04:01 CEST
Scheduled - The Environment will undergo scheduled upgrade during this time. You can find the release notes here: https://docs.cognigy.com/release-notes/release-notes/
May 19, 19:13 CEST
May 19, 2026
Completed - The scheduled maintenance has been completed.
May 19, 18:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 19, 16:00 CEST
Scheduled - The Environment will undergo scheduled upgrade during this time. You can find the release notes here: https://docs.cognigy.com/release-notes/release-notes/
May 18, 20:01 CEST
Completed - The scheduled maintenance has been completed.
May 19, 12:01 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 19, 10:01 CEST
Scheduled - The Environment will undergo scheduled upgrade during this time. You can find the release notes here: https://docs.cognigy.com/release-notes/release-notes/
May 18, 19:57 CEST
Completed - The scheduled maintenance has been completed.
May 19, 12:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 19, 10:00 CEST
Scheduled - The Environment will undergo scheduled upgrade during this time. You can find the release notes here: https://docs.cognigy.com/release-notes/release-notes/
May 18, 19:57 CEST
Completed - The scheduled maintenance has been completed.
May 19, 06:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 19, 04:00 CEST
Scheduled - The Environment will undergo scheduled upgrade during this time. You can find the release notes here: https://docs.cognigy.com/release-notes/release-notes/
May 18, 19:49 CEST
Completed - The scheduled maintenance has been completed.
May 19, 06:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 19, 04:00 CEST
Scheduled - The Environment will undergo scheduled upgrade during this time. You can find the release notes here: https://docs.cognigy.com/release-notes/release-notes/
May 18, 19:49 CEST
May 18, 2026

No incidents reported.

May 17, 2026

No incidents reported.

May 16, 2026
Completed - The scheduled maintenance has been completed.
May 16, 18:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 16, 16:00 CEST
Scheduled - Summary
We are rolling out a mandatory platform update across all clusters to ensure continued reliability of Azure Speech Services (Speech-to-Text and Text-to-Speech) integrations.

Change log
Applied a mandatory platform update to improve resilience of Azure Speech Services integrations against external service changes.

Why this change is necessary
An issue has been identified affecting Azure Speech Services integrations, triggered by external service changes outside our control. Under certain conditions, this may lead to sudden connection failures, errors without warning, and issues that cannot be resolved through standard restarts.
If not addressed, this can result in unexpected outages impacting Speech-to-Text (STT) and Text-to-Speech (TTS) functionality.

Why this update is required
This update is mandatory and cannot be deferred. Without it, systems interacting with Azure Speech Services remain exposed to unpredictable service disruptions and potential sudden outages with no reliable recovery path.

Impact
A short, planned downtime will occur during rollout. This is a controlled and preventive measure to avoid unplanned outages affecting speech functionality.

Outcome
After the update, integrations with Azure Speech Services will remain stable despite external changes, and the risk of sudden outages impacting speech capabilities will be eliminated.

May 15, 19:25 CEST
Completed - The scheduled maintenance has been completed.
May 16, 12:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 16, 10:00 CEST
Scheduled - Summary
We are rolling out a mandatory platform update across all clusters to ensure continued reliability of Azure Speech Services (Speech-to-Text and Text-to-Speech) integrations.

Change log
Applied a mandatory platform update to improve resilience of Azure Speech Services integrations against external service changes.

Why this change is necessary
An issue has been identified affecting Azure Speech Services integrations, triggered by external service changes outside our control. Under certain conditions, this may lead to sudden connection failures, errors without warning, and issues that cannot be resolved through standard restarts.
If not addressed, this can result in unexpected outages impacting Speech-to-Text (STT) and Text-to-Speech (TTS) functionality.

Why this update is required
This update is mandatory and cannot be deferred. Without it, systems interacting with Azure Speech Services remain exposed to unpredictable service disruptions and potential sudden outages with no reliable recovery path.

Impact
A short, planned downtime will occur during rollout. This is a controlled and preventive measure to avoid unplanned outages affecting speech functionality.

Outcome
After the update, integrations with Azure Speech Services will remain stable despite external changes, and the risk of sudden outages impacting speech capabilities will be eliminated.

May 15, 19:24 CEST
Completed - The scheduled maintenance has been completed.
May 16, 06:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 16, 04:00 CEST
Scheduled - Summary
We are rolling out a mandatory platform update across all clusters to ensure continued reliability of Azure Speech Services (Speech-to-Text and Text-to-Speech) integrations.

Change log
Applied a mandatory platform update to improve resilience of Azure Speech Services integrations against external service changes.

Why this change is necessary
An issue has been identified affecting Azure Speech Services integrations, triggered by external service changes outside our control. Under certain conditions, this may lead to sudden connection failures, errors without warning, and issues that cannot be resolved through standard restarts.
If not addressed, this can result in unexpected outages impacting Speech-to-Text (STT) and Text-to-Speech (TTS) functionality.

Why this update is required
This update is mandatory and cannot be deferred. Without it, systems interacting with Azure Speech Services remain exposed to unpredictable service disruptions and potential sudden outages with no reliable recovery path.

Impact
A short, planned downtime will occur during rollout. This is a controlled and preventive measure to avoid unplanned outages affecting speech functionality.

Outcome
After the update, integrations with Azure Speech Services will remain stable despite external changes, and the risk of sudden outages impacting speech capabilities will be eliminated.

May 15, 19:22 CEST