Node went down

Incident Report for Cognigy Shared SaaS

Resolved

The incident has been resolved. As communicated by AWS, the root cause was an underlying hardware degradation that prompted the replacement of the affected VM. A critical component, Redis, was running on that VM at the time. Services resumed normal operation once the Redis pod was rescheduled to a healthy node.

Posted Apr 21, 2026 - 09:47 CEST

Investigating

We are currently investigating this issue.

Posted Apr 21, 2026 - 09:43 CEST

This incident affected: trial (https://liveagent-trial.cognigy.ai/).