app-uk - partially down due to mongoDB atlas node down

Incident Report for Cognigy Shared SaaS

Resolved

This incident has been resolved.

Posted Feb 19, 2026 - 19:06 CET

Identified

The issue has been identified and a fix is being implemented.

Posted Feb 19, 2026 - 18:55 CET

This incident affected: app-uk (https://app-uk.cognigy.ai, Conversation Check, Load a flow chart (Resource API Availability), https://endpoint-app-uk.cognigy.ai, Update a chart node (Resource API Availability), NLU Training Performance, https://insights-api-app-uk.cognigy.ai, https://liveagent-app-uk.cognigy.ai, https://odata-app-uk.cognigy.ai/health, https://api-app-uk.cognigy.ai, https://webchat-app-uk.cognigy.ai).